A. Leadership and Management
As a true lever for organizational transformation, we offer a three-level program based on the following findings:
- Leadership programs focus on senior executives, yet first-line and middle managers make up most of the workforce and supervise the majority of employees.
- Middle managers are technically skilled but often lack managerial abilities, making team management and performance challenging.
- Frontline managers are key to executing strategy, where development investments have the greatest impact.
B. Human Resources
Strengthening self-awareness and understanding the paradigm shifts and behaviors required to succeed in a managerial role.
Level 2: Manager’s Toolbox
Acquiring practical knowledge and tools to organize, structure, motivate, and enhance team performance.
Level 3: From Senior Manager to Corporate Leader
Equipping managers to play a stronger leadership role, act as role models, and represent the company internally and externally.
Innovation and collaboration
Cultivate innovation and collaboration – ensuring teams work smarter together, harnessing collective strengths to achieve common goals.
C. Banking Professions
Providing retail banking professionals with practical and effective training tailored to their role. The program enhances productivity while improving the management of recurring risks linked to their activities.
Understanding the responsibilities of account managers, mastering their environment and performance metrics, knowing their products, and strengthening their commercial skills.
- Branch Manager Pathway
- Account Manager Pathway
- Customer Advisor Pathway
- Operations Officer Pathway
- Cashiers and Head Cashiers Pathway